You really need to read my articles about the service industry. There's a lot of systemic issues in the service industry that lead to poor service. The automozation of technology that doesn't work, lack of benefits, no control over your schedule, understaffing to save the bottom line, and a low tipped wage. You are right that corporations are scapegoating us. I'm not trying to be a troll but being misrepresented like this is frusterating. It's articles like this that made me start a blog. https://medium.com/about-me-stories/the-customer-isnt-always-right-6309930add33